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Chewy vs Petco return policy
Return windows, free shipping, price match, mail return fees and holiday rules at Chewy and Petco, side by side, from each store’s own policy.
The short answer
- Chewy gives you longer to return most items: 365 days versus 60.
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Chewy vs Petco side by side
| Chewy | Petco | |
|---|---|---|
| Return window | 365 days | 60 days |
| Free shipping | Not listed | Not listed |
| Price match | Not stated | Not stated |
| Mail return fee | No fee listed | No fee listed |
| Holiday returns | None listed yet | None listed yet |
| No receipt | Not spelled out on its policy page | In-store returns need proof of purchase (store receipt, confirmation email or Returns platform confirmation) and a government ID. No returns without a receipt or after 60 days. |
| Good to know | Used or expired products: not accepted | No returns without a receipt or after 60 days. |
| Shop | Shop at Chewy | Shop at Petco |
Chewy exceptions
- Used or expired products: not accepted
- Items bought with a promo discount: refunded at the amount you paid after the discount
Full details, sources and the date we checked: Chewy return policy.
Petco exceptions
- Days 31 to 60: merchandise credit instead of a refund
- Prescription medicine and pharmacy products: not returnable
- Companion animals bought in store: 30 days with receipt; animals and aquatic life bought online: contact Customer Care (24 hours or 7 days)
- Saltwater fish bought in store, personalized items and services: not returnable
- Cali Vinyl Pet Flooring: own process, 25% restocking fee
Full details, sources and the date we checked: Petco return policy.
Quick answers
Which has the better return policy, Chewy or Petco?
Chewy gives you longer to return most items: 365 days versus 60. The right choice depends on what you are buying; check the exceptions for your item.
Can I return a Chewy item to Petco?
No. Each store only takes back what it sold. Return the item to the store you bought it from.
Both stores’ rules come from their own policy pages, checked October 13, 2026. Sources are on each store page.