Quick answer: most items can be returned to Best Buy within 15 days. 7 exceptions below can shorten or change that.
Free shipping: Free at $35 · Returns: 15 days
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We read Best Buy's policy pages ourselves and last checked them on October 13, 2026. Every rule below links to its source.
Best Buy return policy at a glance
| What you bought | Return rule |
|---|---|
| Most items | 15 days |
| My Best Buy Plus and Total members | 60 days on most products (not Marketplace products) |
| Activatable devices (phones, cellular tablets, hotspots, cellular wearables) | 14 days for everyone; Verizon devices 30 days |
| Halloween and Christmas decorations | 15 days for everyone |
| Microsoft Office | 30 days |
| Pet training devices and hearing aids | 60 days |
| Litter boxes | 90 days |
| Major appliances | Call 1-888-237-8289 right after delivery about any damage or defect |
How returns work at Best Buy
- The return period starts the day you receive the product.
- Restocking fee of $45 on opened activatable devices (not prepaid phones).
- Restocking fee of 15% on opened drones, digital cameras, lenses, camcorders and action cameras, projectors and screens, golf launch monitors, premium scooters, electric wheelchairs, premium cold tubs and saunas, and special-order products. No fee in AL, CO, HI, IA, MS, OH, OK and SC.
- Without a receipt, Best Buy may ask for an email address, give store credit, or limit or deny the return.
Can you return to Best Buy without a receipt?
Without a receipt, Best Buy may ask for an email address, give store credit, or limit or deny the return.
See how other stores handle it in our no-receipt returns guide.
Free shipping at Best Buy
Free standard shipping on orders of $35 or more (after coupons, before tax).
- The $35 minimum does not apply to My Best Buy, My Best Buy Plus or My Best Buy Total members.
- Next-day shipping needs the $35 minimum unless you are a Plus or Total member.
- Marketplace products never qualify. Major appliances, TVs 51 inches and up and other scheduled deliveries follow separate delivery terms.
More detail, including how much you need to add to your cart: Best Buy free shipping.
Does Best Buy price match?
Best Buy matches the price of an identical new product from a list of qualified online and local competitors, and matches its own lower price if it drops during your return period.
- One match per item per customer, at the time of purchase.
- Not matched: Marketplace, clearance, refurbished and open-box items, membership-only prices, Black Friday pricing, trade-in, bundle, coupon and gift card offers, and pre-orders.
- Store and online prices are matched against each other.
Full rules: Best Buy price match policy.
Member perks
My Best Buy members: no $35 minimum for free standard shipping. Plus and Total: 60-day returns and free next-day shipping on eligible items.
How Best Buy compares
Best Buy's standard 15-day window is shorter than most: 209 of the 229 stores we track with a fixed window give you longer. See every store side by side in our return window comparison.
Other electronics stores:
- Apple return policy: 14 days, shipping free, no minimum
- Newegg return policy: 30 days, shipping not listed
- Guitar Center return policy: 45 days, shipping not listed
- GameStop return policy: 15 days, shipping not listed
Sources
We took every rule on this page from Best Buy's own website and checked it on October 13, 2026. Policies change, sometimes without notice, so confirm on Best Buy's site before you rely on a deadline.
- https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014
- https://www.bestbuy.com/site/help-topics/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002
- https://www.bestbuy.com/site/help-topics/free-shipping/pcmcat276800050002.c?id=pcmcat276800050002
Spotted a change? Tell us and we will recheck it. Past changes are in our policy change log.
Frequently asked questions
How many days do you have to return something to Best Buy?
15 days for most items. Exceptions include: My Best Buy Plus and Total members: 60 days on most products (not Marketplace products); Activatable devices (phones, cellular tablets, hotspots, cellular wearables): 14 days for everyone; Verizon devices 30 days; Halloween and Christmas decorations: 15 days for everyone.
Can you return to Best Buy without a receipt?
Without a receipt, Best Buy may ask for an email address, give store credit, or limit or deny the return.
Does Best Buy have free shipping?
Free standard shipping on orders of $35 or more (after coupons, before tax).
Does Best Buy price match?
Best Buy matches the price of an identical new product from a list of qualified online and local competitors, and matches its own lower price if it drops during your return period.
Does Best Buy extend returns for the holidays?
The Best Buy policy pages we checked on October 13, 2026 do not mention an extended holiday return window.
