Comparison · Checked October 13, 2026
Return windows compared: 251 stores, longest to shortest
How long you have to return most items at each store, the categories that get less time, and which stores extend returns for the holidays.
Longest366devo
Shortest2dRooms To Go
Median30d229 stores with a fixed window
Return windows at 251 stores, longest first
| Store | Standard window | Shorter or special rules | Holiday |
|---|---|---|---|
| evo | 366 days | Used items: not accepted; Final Sale closeouts +2 more | |
| BJ's Wholesale Club | 365 days | TVs, computers, tablets, other electronics, e-bikes and e-scooters: 90 days, in new condition with all packaging; Electronics found damaged on first inspection: 14 days +2 more | |
| Duluth Trading | 365 days | After one year: only defective items or items that do not perform; Third-party dealer purchases: not refundable by Duluth +1 more | |
| Fanatics | 365 days | Items shipped by a Trusted Partner: 30 days from shipping; Defective, damaged or wrong items: report within 45 days of shipping +1 more | |
| IKEA | 365 days | Opened products: 180 days with proof of purchase, for a full refund; Mattresses: can be exchanged once for another mattress within 90 days (exchange, not refund) +2 more | |
| James Avery | 365 days | Not at Dillard's, Von Maur or airport locations; No receipt: exchange at current price as a gift card | |
| L.L.Bean | 365 days | After one year: only items defective in materials or craftsmanship (items bought before February 9, 2018 are not limited to a year); May be refused: misuse, pet damage, excessive wear, missing labels, uncleaned items, habitual return abuse, ammunition +2 more | |
| Marine Layer | 365 days | Final sale: Re-Spun Take Back Bag, gift cards, Mystery Tees, Final Sale items; Worn swimsuits and boxers; customized items +1 more | |
| Nectar | 365 days | Opened mattresses: not returnable in the first 30 days after delivery (unopened ones can be returned right away); Mattresses not opened within 90 days: treated as misused, no returns +2 more | |
| Quince | 365 days | Paid with PayPal or Klarna: 180 days; Afterpay: 120 days; Amazon Pay: 90 days (store credit after that); Furniture: 30 days (made-to-order: 7 days); wall art: 30 days +2 more | |
| Saatva | 365 days | Mattress returns and exchanges: $99 processing fee for pickup; Mattress toppers: 180 nights, free return shipping +2 more | |
| Away | 100 days | Final sale items, personalized products, gift cards and corporate gifts | |
| Casper | 100 days | First 30 nights: adjustment period, no mattress returns; Final Sale items and partial bundle returns: not accepted +3 more | |
| Purple | 100 days | Mattresses: sleep on it at least 21 days first; refund is reduced by transportation charges; Pillows, seat cushions and bedding: 30 days (you pay return shipping on bedding) +1 more | |
| True Classic | 100 days | Return rules for store credit and exchanges are in the returns portal | |
| ASICS | 90 days | Worn, washed or altered items: not eligible | |
| Backcountry | 90 days | Summit Club+ members: 365 days; Used but undamaged gear: 30 days, store credit only +2 more | |
| Bath & Body Works | 90 days | Gift cards and e-gift cards: cannot be returned or exchanged; Products showing excessive wear and tear: not accepted +2 more | |
| Big 5 Sporting Goods | 90 days | Firearms and ammunition: final sale; Bats, eyewear and air mattresses: stricter terms (air mattress exchanges within 30 days) +1 more | |
| Brooks Running | 90 days | Brooks gear bought from other retailers: Brooks offers help, but the retailer's rules apply | |
| Build-A-Bear Workshop | 90 days | Shipping fees are not refunded; No proof of purchase: exchange or merchandise credit at Build-A-Bear's discretion | |
| Carter's | 90 days | Store purchases: cannot be returned by mail; Rewards earned on returned items are forfeited (kept on exchanges) | |
| DICK'S Sporting Goods | 90 days | DICK'S Warehouse and Going, Going, Gone! stores: 30 days; Final sale: trading cards, custom or special order items, autographed memorabilia, items needing fuel, airbeds, gift cards +6 more | |
| Five Below | 90 days | Gift cards: not returnable; After 90 days: exchange unopened or defective items for the same item or one of equal value, with proof of purchase +1 more | |
| Floor & Decor | 90 days | Installed products: not returnable; Items must be unopened, in full original quantity (tile by the box) +2 more | |
| H-E-B | 90 days | Online orders: request within 14 days of pickup or delivery; Not returnable: prescriptions and medical supplies, gift and phone cards, tickets, licenses, clearance +1 more | |
| Harbor Freight | 90 days | Open Box and As-Is items: 5 days, at any store; Opened pumps, sprayers and drain cleaners: not returnable (safety) +4 more | |
| Hobby Lobby | 90 days | Opened or used merchandise: not accepted; Online order items of $250 or more per line: return by mail to HobbyLobby.com +2 more | |
| Kohl's | 90 days | Kohl's Card purchases: 120 days; Premium electronics and watches: 30 days, in original packaging +4 more | Extended |
| LEGO | 90 days | Not returnable online: gift cards, Pick a Brick, Minifigure Factory and Create a Minifigure orders; LEGO Stores: unopened sets under $200 only; no clothing, footwear, opened sets or opened software +1 more | |
| Lands' End | 90 days | After 90 days or without proof of purchase: merchandise credit; Personalized items: not returnable +1 more | |
| Lids | 90 days | Trusted Partner items: 30 days from shipping; Not returnable: custom and personalized items, clearance, final sale, trading cards, game-used and vintage gear | |
| Lowe's | 90 days | 48 hours: major appliances, air conditioners, evaporative coolers, paint sprayers, portable generators, pressure washers, chainsaws, pole saws, utility vehicles, golf carts, go-karts, motorized bikes, construction heat and tile saws; 30 days: liquid paint, TVs and electronics, water heaters, most outdoor power equipment, special-order custom window treatments, HVAC systems, and plants other than trees, shrubs and perennials +2 more | |
| Men's Wearhouse | 90 days | Final sale items: not returnable; After 90 days: in-store credit only +2 more | |
| O'Reilly Auto Parts | 90 days | Clearance items and custom-made or modified parts: not returnable; Same Day orders: return in store | |
| SCHEELS | 90 days | Hockey sticks bought online: 30 days; Not returnable: gift cards, firearms and bows, ammunition, reloading powders and primers, pre-owned luxury goods, opened car seats, autographed memorabilia bought online, trading cards and mystery toys | |
| Target | 90 days | Target Owned Brand items: up to 1 year with a receipt; Electronics and entertainment (except Apple and Beats): 30 days +3 more | |
| Tempur-Pedic | 90 days | Sleep on it at least 30 nights before asking to return; Closeout mattresses, foundations, power bases and office chairs: not returnable +2 more | |
| Temu | 90 days | Most electronics: 45, 60 or 90 days from purchase, depending on the seller; Not returnable: worn, washed or damaged clothing or clothing without tags or hygiene stickers, groceries and food, health and personal care items, some free gifts, some customized items, some underwear | |
| The Home Depot | 90 days | Some product categories have their own, different return limits (The Home Depot keeps a separate policy exception list, so check the product page before you buy); Gifts: refunded as a Home Depot gift card +1 more | |
| Walmart | 90 days | Items sold and shipped by Marketplace sellers on Walmart.com: 30 days; Most consumer electronics bought in store: 30 days +1 more | Extended |
| Academy Sports + Outdoors | 60 days | May have restrictions or exclusions: firearms and ammunition, bows, crossbows, knives and hunting gear, boats and kayaks, fuel-powered items, bats, golf clubs, racquets, fishing rods and reels, electronics, air beds, massage guns, hoverboards, e-bikes, scooters, bikes, trading cards and gift cards | |
| Aeropostale | 60 days | Orders of more than 50 units and gift cards: final sale; Online-only items, room merchandise and fragrance: cannot be returned to stores | |
| At Home | 60 days | Design Rewards members: 90 days; Mattresses and box springs: not returnable +3 more | |
| Bass Pro Shops | 60 days | Firearms and ammunition: not returnable (contact Customer Service if damaged); Installed marine propellers: not returnable +1 more | |
| Bealls | 60 days | No receipt: store credit at the current price, with photo ID; Online orders: no exchanges +1 more | |
| Boot Barn | 60 days | Boots must show no wear (try them on carpet); Boot boxes with tape or labels on them: restocking fee +1 more | |
| CVS | 60 days | Prescriptions: follow the pharmacy's own rules; online prescriptions cannot be returned to stores; Not returnable: gift cards, prepaid and phone cards, at-home COVID-19 tests, and some health care and personal care items even if unopened +3 more | |
| Cabela's | 60 days | Not returnable: firearms, ammunition, black powder, primers, reloading components, treestands, custom or altered items, reconditioned bows, suppressors, in-store Bargain Cave items; Used fuel-powered items and drones: generally not eligible +1 more | |
| Chico's | 60 days | Final sale and as-is items, gift cards, gift boxes; No-receipt returns: up to $250 per 90 days +1 more | |
| Columbia | 60 days | Footwear: must include the original box in new condition; Returns must be sent from the country the order was delivered to | |
| Cotopaxi | 60 days | Final sale items | |
| Crutchfield | 60 days | Not like new (missing parts, heavy use, damage): refused or restocking fee; Defective, freight and drop-ship items need authorization | |
| DSW | 60 days | Items marked FINAL SALE: not returnable; Worn or damaged shoes: not accepted for a full refund | |
| Dermstore | 60 days | Opened or used products: not accepted (items must be unopened with seals intact); Damaged, faulty or wrong items: handled case by case through customer service +1 more | |
| Faherty | 60 days | Final sale items; Used items: may be refused or charged a restocking fee | |
| Hanna Andersson | 60 days | Final Sale items (including prices ending in $0.79), gift cards, worn or washed items: not returnable; Sets and bundles: return all pieces +1 more | Extended |
| Hibbett | 60 days | Worn, washed or not like new: not accepted; Baseball and softball bats with the wrapper removed; customized items +2 more | |
| JCPenney | 60 days | Not returnable: gift cards, personalized or altered items, body jewelry, face masks, false eyelashes, ear piercing kits, perishable food, services and shipping charges; Marketplace (third-party) items: 30 days from receipt; refunds can be cut by up to 50% for condition or up to $80 for bulky items +1 more | Extended |
| Lamps Plus | 60 days | Room of Choice and Ground Level Entry deliveries: 10 days; Altered items or cut wires: fee of 10% of retail, minimum $50 +1 more | |
| Lovesac | 60 days | Big Ones and Snugg loveseats and sofas: picked up by a third party | |
| Michaels | 60 days | Online-only costumes and accessory kits: return 7 days before the holiday; Custom framing: can be reworked at the same store within 14 days of pickup +5 more | |
| Microsoft Store | 60 days | Not returnable: ROG Xbox Ally, Surface Hub, HoloLens and Windows DevKit; Digital items (apps, games, subscriptions, movies, books) and digital or subscription cards: not returnable unless the law requires +1 more | Extended |
| Nike | 60 days | Apple Watch accessories: 14 days; Nike Clearance store purchases: final, and not eligible for price adjustments +3 more | |
| Northern Tool | 60 days | Gas and diesel products: not returnable once fueled or oiled; Restocking fee up to 15% if not defective or used +2 more | |
| Parachute | 60 days | Mattress: 100-night trial with free pickup; Final sale items: not returnable after the 24-hour cancellation window +2 more | |
| PetSmart | 60 days | Prescription medication: cannot be returned or exchanged; Items of $10 or more need a receipt in these categories: electronics (collars, fencing, training), grooming tools, filters and pumps, non-prescription medication and vitamins, ThunderShirts and calming products, flea and tick products +3 more | |
| Petco | 60 days | Days 31 to 60: merchandise credit instead of a refund; Prescription medicine and pharmacy products: not returnable +3 more | |
| Rack Room Shoes | 60 days | Worn merchandise: no refunds or exchanges; Buy One Get One: the discount is taken from the refund if either pair is returned +1 more | |
| Sally Beauty | 60 days | Online electrical items and shears: 30 days from delivery to the fulfillment center, 60 days in store; Not returnable: hair extensions, body jewelry and piercing tools, blades and fashion earrings +2 more | |
| Shoe Carnival | 60 days | Used shoes: only with an obvious defect; Store purchases: stores only +1 more | |
| Soma | 60 days | Final sale and as-is items, gift cards and gift boxes; No-receipt returns: limited to $250 per 60 days +1 more | |
| Torrid | 60 days | Final sale: clearance and Final Sale items, washed or worn items, earrings, cosmetics, panties, lingerie sets, tights and gift cards; Footwear: return by mail only | |
| Vineyard Vines | 60 days | Sale items: 30 days; Final Sale, clearance, outlet, customized, Whalehouse and sample sale items | |
| Zappos | 60 days | Final Sale items: not returnable; Returns that are not in new condition may be refused or charged a restocking fee of up to 50% | |
| Advance Auto Parts | 45 days | Not returnable: opened gaskets, electrical and electronic parts, All Sales Final, clearance and as-is items; Some special order and commercial tools: 15% restocking fee +2 more | |
| Bonobos | 45 days | Store credit: up to 90 days; exchanges: up to 90 days; Final sale items: not returnable | |
| Foot Locker | 45 days | Without a receipt: exchange only, at the lowest price of the past 60 days, with phone verification | |
| Guitar Center | 45 days | Recording devices, DJ gear, workstation keyboards, rack processors and lighting or fog machines: 14 days; Vintage instruments: 3 days +2 more | |
| Gymboree | 45 days | Clearance, final sale, health and beauty accessories, pillows, jewelry dishes; Original shipping is not refunded | |
| MeUndies | 45 days | See the returns portal for item conditions | |
| New Balance | 45 days | Items marked non-returnable or final sale: not returnable; Worn or damaged items may be refused | |
| The Children's Place | 45 days | Final sale: clearance, Final Sale items, health and beauty accessories, pillows, jewelry dishes; No mail exchanges; third-party seller items not accepted | |
| Marshalls | 40 days | Final sale items and any item flagged in the shipping confirmation email; Used, worn or unsellable items +4 more | Extended |
| Nordstrom Rack | 40 days | Final Sale items: no returns or exchanges; Beauty: unopened, in store only +2 more | Extended |
| T.J.Maxx | 40 days | Final sale items and any item flagged in the shipping confirmation email; Used, worn or unsellable items +4 more | Extended |
| Ace Hardware | 30 days | Not returnable: gift cards, trading cards, clearance items, hazardous materials, tinted paint ordered online; Outdoor power equipment: not returnable once fuel or oil has been added +2 more | |
| Aerie | 30 days | Final Sale items: no returns or exchanges; Swimsuits and underwear: hygienic liners must be in place +1 more | |
| Allbirds | 30 days | Accessories: not returnable or exchangeable | |
| Alo | 30 days | Select bodysuits, underwear and items marked Final Sale: not returnable; In stores: supplements and cafe items are final sale +1 more | |
| Amazon | 30 days | 7 days: Kindle books bought by accident and not read, undownloaded digital textbooks, songs or albums bought by accident with Alexa; 15 days: new Apple and Boost Infinite products; Amazon Haul items over $3 +4 more | |
| American Eagle | 30 days | Final Sale items: no returns or exchanges; Swimsuits and underwear: hygienic liners must be in place +1 more | |
| Ann Taylor | 30 days | After 30 days: merchandise credit at the current selling price; Final sale items: sold as is, not returnable anywhere +1 more | |
| Anthropologie | 30 days | Days 31 to 365: merchandise credit instead of a refund; Final sale: marked-down items ending in $.95 bought with an extra sale discount, packaged food, live plants, made-to-order wedding gowns, Home Outlet items +1 more | Extended |
| Article | 30 days | Refunds are reduced by outbound and return shipping fees; Leesa mattresses: a separate policy +1 more | |
| Ashley | 30 days | White Glove and Doorstep Delivery items: only damaged or defective, reported within three business days; Not returnable: final sale and clearance items, special orders, personalized items +2 more | |
| Athleta | 30 days | Encore Premier members: 45 days; All-Access Cardmembers: 60 days; After 30 days: Merchandise Return Card +2 more | Extended |
| Azazie | 30 days | Return shipping fees per item if you take a refund: wedding dresses $9.99, other dresses and suits $6.99, everything else $3.99; Original shipping and rush fees: not refundable | |
| B&H Photo | 30 days | Unwrapped TVs, combos and monitors 37 inches and larger; Unwrapped or opened computers and software; software downloads +3 more | |
| Back Market | 30 days | Remove passcodes and accounts (iCloud, Google, Samsung) first or the refund is delayed; Services bought with the device follow the provider's terms | Extended |
| Barnes & Noble | 30 days | NOOK devices from bn.com: 14 days from receipt, undamaged; Textbooks: store credit +2 more | |
| Belk | 30 days | Final sale: pre-owned luxury (What Goes Around Comes Around, FASHIONPHILE Wholesale and similar), Swiss Crown Rolex watches, items with prices ending in $.94; belk.com items that cannot go back to a store: rugs, furniture, Christmas trees, mattresses, grills, food, window treatments and Marketplace items +1 more | |
| Beyond Yoga | 30 days | Final Sale items (discarded if sent back); International and APO returns are not free | |
| Birdy Grey | 30 days | Return processing fee: $12 per order ($15 for mail returns) for U.S. customers | |
| Birkenstock | 30 days | Sale styles discounted 40% or more: final sale; Birkenstock store purchases: return to that store +1 more | |
| Bloomingdale's | 30 days | Pre-owned items (such as CHANEL and REBAG): 14 days from purchase; Final sale: "The Final Offer" items, altered or personalized items, breast pumps, food and drink +2 more | |
| Blue Nile | 30 days | Not returnable: personalized, custom, engraved, resized items, clearance, final sale; Two complimentary returns per year | |
| Books-A-Million | 30 days | In-store purchases: 15 days with a receipt (30 for Millionaire's Club members); CDs, DVDs, video games and electronics: sealed unless defective +1 more | |
| Brandy Melville | 30 days | Final sale: intimates, swimwear, jewelry, belts, hats, hair accessories, backpacks, eyewear, scarves, handbags, keychains and all discounted items; After 30 days: electronic gift card instead of a refund +1 more | |
| Brilliant Earth | 30 days | Engraved rings: $40 to remove the engraving; Custom designed jewelry: not returnable | |
| Burlington | 30 days | Receipted returns after 30 days: merchandise credit, less service fees; Layaway deposits and payments: merchandise credit, less service fees | |
| Burrow | 30 days | Return fee: 10% of the price (20% without original packaging), capped at $250 per item; Mattresses: 100 days; $100 pickup fee if soiled +1 more | |
| CB2 | 30 days | Not returnable: personalized and made-to-order furniture, final sale, floor samples, live plants, cut fabric; Furniture and rugs: contact the store of purchase +1 more | |
| COS | 30 days | Reduced-price items: 14 days from delivery; Not returnable: final sale, undergarments, pierced jewelry; swimwear and bodysuits need the hygiene strip +1 more | |
| Coach | 30 days | Final sale: made-to-order items, leather care products and fragrances; Customized items (Coach Create, monogrammed hangtags, belts cut to size): not returnable +1 more | |
| Converse | 30 days | Converse Custom products: no exchanges; Gift cards; purchases from other retailers | |
| Crocs | 30 days | Final Sale items: not returnable or exchangeable, and no price adjustment; Store returns: only for amounts up to $250 | |
| Cuyana | 30 days | Monogrammed, Final Sale and sample sale items; Refund to your card: $8 return shipping and admin fee | |
| Dell | 30 days | Restocking fee of 15% may apply to permitted returns that are not for personal use, not defective and not a Dell error; Software: generally not returnable (unopened physical media excepted) +1 more | |
| Dillard's | 30 days | Clearance Centers: do not accept online returns | |
| Dolls Kill | 30 days | Final sale: Last Chance, Warehouse Sale and prices ending in .98; Halloween costumes: not returnable after October 14, 2026 +1 more | |
| Dyson | 30 days | Headphones: 14 days (wearables such as OnTrac excluded); Oral care: unopened and unused only +3 more | |
| Eddie Bauer | 30 days | Final sale items: no returns or exchanges; No proof of purchase: merchandise credit at the current price | Extended |
| Edikted | 30 days | Final Sale items: not returnable; Swimwear: hygiene seal must be intact +1 more | |
| Express | 30 days | Clearance items and prices ending in .97: final sale; Face coverings +3 more | Extended |
| FIGS | 30 days | Exchanges or store credit returns: up to 60 days from purchase (U.S.); Final sale: custom items, embroidered items, items marked non-returnable and "Stylist Pulls" +1 more | |
| Fabletics | 30 days | Some promotional items: final sale; Items bought with rewards points: not returnable or exchangeable +1 more | |
| Fashion Nova | 30 days | Final sale: items with prices ending in .48 or .98, bodysuits, swimwear, undergarments, beauty and cosmetics, accessories, and party wear such as Halloween costumes; Damaged, defective or wrong items: report within 14 days of delivery +1 more | |
| Fleet Feet | 30 days | Final sale items; Opened, damaged or unreceipted items may be refused +1 more | Extended |
| Free People | 30 days | Days 31 to 365: e-gift card or merchandise credit instead of a refund; no returns after one year; Furniture and oversized items: 30 days from delivery, you pay return shipping +2 more | Extended |
| GNC | 30 days | Not returnable: gift cards, PRO Access membership, GNC Health, items from unauthorized sellers; No proof of purchase: GNC-brand items can be exchanged only (lowest price of the last 60 days, with ID); other brands not at all | |
| GOAT | 30 days | Not returnable: Final Sale, vintage, sample, defect, pre-release and used items, auctions, GOAT Storage items; Return processing fee: up to 15% of the item price (U.S.) +1 more | |
| GUESS | 30 days | Final sale items and gift cards; GUESS Kids: mail returns only +1 more | |
| Gap | 30 days | Final sale and Encore Market items: no returns or exchanges; Maternity: mail returns only +3 more | Extended |
| Garage | 30 days | Not returnable: earrings, fragrance, beauty products, sale items marked Final sale, gift cards; swimwear bottoms bought in store; Store purchases: cannot be returned by mail | |
| Glossier | 30 days | Gift cards and store-specific merchandise: final sale; Gifted items: store credit, with the gifter's details | |
| Gymshark | 30 days | Final Sale (discounted 60% or more): no returns, exchanges or credit; Underwear and swimwear: not returnable; socks only if sealed +2 more | |
| H&M | 30 days | Some restricted items cannot be returned (H&M links to a separate list); Stores in Puerto Rico do not take online returns | |
| HEYDUDE | 30 days | Online orders cannot be returned to stores or other retailers; Worn shoes: not accepted | |
| HP Store | 30 days | Not returnable: software downloads, opened packaged software, large format printers (unless defective), gift cards, Instant Ink; Restocking fee up to 15% only for resale or noncompliant orders (none for personal use) | |
| HomeGoods | 30 days | With a receipt after 30 days: store credit may be given; Gift receipts: store credit only +1 more | |
| J.Crew | 30 days | Final sale, monogrammed, personalized, lingerie, vintage and altered items: not returnable; J.Crew items cannot be returned to J.Crew Factory stores (and Factory items not to J.Crew stores) +1 more | |
| Janie and Jack | 30 days | Final sale: prices ending in $0.97 or marked Final Sale; Opened or worn items (hygiene); underwear must be unopened +1 more | |
| Jomashop | 30 days | Pre-owned items: 14 days; Used or damaged returns: 25% restocking fee +2 more | |
| Kate Spade New York | 30 days | Final Sale items; international orders; Outlet items mailed back: $9 fee +1 more | |
| Kay Jewelers | 30 days | Jewelry exchanges: up to 60 days; Not returnable: special-order watches, custom designs, ear piercing earrings, engraved or altered jewelry +2 more | |
| Knix | 30 days (exchange or credit) | Underwear: no refunds (first-time leakproof buyers excepted); Final sale: discounted more than 30% +1 more | |
| Kroger | 30 days | Gift cards, taxes and fees: not refundable; Tobacco, beer, wine and alcohol: governed by local law +1 more | |
| LOFT | 30 days | After 30 days: merchandise credit at the current selling price; Final sale items: no returns, exchanges or price adjustments +1 more | |
| Levi's | 30 days | Final Sale items, customized products, gift cards, gift wrap and shipping fees: not refundable; Worn, altered or tagless items: outside the policy +1 more | |
| Logitech | 30 days | Engraved orders: no refund or exchange; Open box: refund only +1 more | Extended |
| Lulus | 30 days | Final Sale items: no returns, refunds or exchanges; Klarna orders: refunds follow Klarna's policies and cannot go to store credit | |
| Macy's | 30 days | Free returns do not cover gift cards, food, gourmet gifts, Beauty Boxes, lamps, wall art, mirrors, furniture, mattresses, Last Act merchandise and area rugs; International orders: no free returns | Extended |
| Mejuri | 30 days | Final sale items, engraved or monogrammed pieces, gift cards: not returnable; Earrings used in a piercing appointment: not returnable +1 more | |
| Merrell | 30 days | Gift cards, final sale and gift-with-purchase items; Website purchases only | Extended |
| Michael Kors | 30 days | Final sale: underwear, custom items, face masks, clearance; Klarna and ShopPay orders: mail only +1 more | |
| NAPA Auto Parts | 30 days | Clearance and Final Sale items; Shipped batteries must go back to a store +1 more | |
| Newegg | 30 days | PC accessories, headphones, notebooks, monitors, tablets, desktop PCs and some other categories: 15 days; Refreshed items: 90 days from delivery +4 more | |
| Old Navy | 30 days | Final sale and Encore Market items: no returns or exchanges; Old Navy Beauty Co: store only, unopened +3 more | Extended |
| Overstock | 30 days | Items marked non-returnable, final sale or as-is; Some product types have their own return policies (Overstock lists them separately) | Extended |
| PGA TOUR Superstore | 30 days | Not returnable: gift cards, limited edition clubs, custom clubs, custom strung racquets, personalized golf balls; Pre-owned clubs: exchange only under the Performance Guarantee | |
| PUMA | 30 days | Certain launches and exclusives (such as PUMA x LAMELO BALL and FENTY x PUMA shoes): 15 days; Final sale items, gift cards, customized products and bodywear: not returnable +1 more | |
| Peloton | 30 days | Return shipping fee: $250 or more for Bike and Row, $300 or more for Tread; Worn shoes, used water bottles and in-ear headphones +1 more | |
| Pep Boys | 30 days | Opened or used products; Installed electrical parts, electronics, performance accessories and tire chains +3 more | |
| Princess Polly | 30 days | Final sale items: no returns or exchanges | |
| QVC | 30 days | After 30 days: returns, replacements and support go through the manufacturer; Exchanges can cost more if the new item is pricier | |
| Reebok | 30 days | Refunds to the original payment: $5 handling fee; Final sale items +1 more | |
| Revolve | 30 days | Exchanges: within 60 days of shipment; Beauty: 30 days, unused and unopened only +3 more | Extended |
| RockAuto | 30 days | Opened liquids (oil, paint) and gift certificates: not returnable; Installed or modified parts: not accepted +1 more | |
| Rothy's | 30 days | Final sale items, gift cards and gift-with-purchase items: excluded; Worn, washed or altered items: not accepted | |
| Ruggable | 30 days | Final sale items, spot cleaners, stain removers, sample swatches and gift cards; Damage beyond normal wear may not qualify +1 more | |
| Rural King | 30 days | Not returnable: gas or diesel items once filled or run, livestock (report problems within 24 hours), ammunition; No-receipt returns: up to $500 per customer per year | |
| SHEIN | 30 days | Not returnable: bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, clearance and other final-sale items, free gifts and customized items; Third-party seller items may have a longer or shorter window; check the product page | |
| SKIMS | 30 days | Final Sale and collaboration items: not returnable; SKIMS Outlet purchases: return only to outlets or skims.com | |
| SSENSE | 30 days | Final Sale items: not returnable; Face masks, sexual wellness toys, candles, fragrances, oils, pressurized cans and battery-powered electronics: not returnable +2 more | |
| Saks Fifth Avenue | 30 days | Promotional gift card value used on an order is taken from the refund | |
| Saucony | 30 days | Gift cards and final sale items; Website purchases only | Extended |
| Sephora | 30 days | Final sale: gift cards, certain Sephora Favorites kits and some intimate care items; In-store, buy-online-pick-up-in-store and Instacart, DoorDash or Uber Eats orders cannot be returned by mail +2 more | |
| Sherwin-Williams | 30 days | Not returnable: tinted paint, custom and special orders, products mixed to your specifications; Bundles must come back with every part +1 more | |
| ShopRite | 30 days | Perishables: 7 days, at the manager's discretion; Not returnable: alcohol (unless state rules allow), gift cards, lottery, clearance and final sale +1 more | |
| Showpo | 30 days | Days 8 to 30: exchange or 110% store credit only, no refund; Not returnable: beauty, hair accessories, hosiery, hats, lingerie, earrings, swimwear without a hygiene seal, final sale | |
| Sportsman's Warehouse | 30 days | Not returnable: firearms, ammunition, primers, gun powder, bullets, bear spray, pepper spray; Suppressors: separate policy +1 more | |
| Stater Bros. Markets | 30 days | Perishables: before the best-by date; EBT/SNAP purchases: exchange only; WIC: exact exchange only +1 more | |
| Steve Madden | 30 days | Final sale: clearance items with prices ending in .99, masks, earrings and anything labeled Final Sale; gift cards are not refundable; Store returns: not at stores in Colorado, Utah or Savannah, GA | |
| Sur La Table | 30 days | Final sale: clearance (prices ending in .X8 or .X9) and food; No receipt: no return +1 more | |
| Sweetwater | 30 days | Not returnable: software, special orders, personal items such as earphones, harmonicas and recorders; Used gear: only if it malfunctions within 90 days, and you pay shipping both ways +2 more | |
| Talbots | 30 days | Final sale: as is, no returns or exchanges; Gift cards: not returnable +1 more | |
| Tecovas | 30 days | Worn boots (scuffed soles), outlet and warehouse sale items, Final Sale, gift cards; Hawaii and Alaska: return fee; no exchanges | |
| The North Face | 30 days | Online orders paid with PayPal, Klarna, Apple Pay or Google Pay: cannot be returned in store; No online exchanges; exchange online orders at a The North Face store or outlet +1 more | |
| The Vitamin Shoppe | 30 days | Bulk web orders of $200 or more: final sale; Final sale: Bucked Up Gold and Prime X LTO Strawberry Lemonade +2 more | |
| Thursday Boot Company | 30 days | Free returns only on items over $80 within the contiguous U.S. | |
| Tractor Supply | 30 days | Neighbor's Club members: 90-day paperless returns; Ammunition: all sales final +3 more | |
| UNIQLO | 30 days | Final sale items: no returns or exchanges; Underwear and bras: not returnable once out of the packaging +2 more | |
| Ulta Beauty | 30 days | Days 31 to 60: merchandise credit instead of a refund; Not returnable: gift cards, salon-purchased wigs and hair extensions, intimate wellness devices, and single-use coupons +2 more | |
| Urban Outfitters | 30 days | Days 31 to 365: e-merchandise credit instead of a refund; no returns after one year; Final sale: made-to-order furniture, sale items bought with an extra sale discount, sale items ending in $0.95 +1 more | Extended |
| Vans | 30 days | Custom products and items marked "Final Sale. No Returns": not returnable; Online orders paid with PayPal, Klarna or Apple Pay: cannot be returned in store +1 more | |
| Verizon | 30 days | Wireless devices: $50 restocking fee (not in Hawaii); One exchange only +1 more | |
| Walgreens | 30 days | Walgreens brand products: return the unused portion for a full refund, including shipping; Hearing aids: 45 days +4 more | |
| Wayfair | 30 days | Mattresses: Wayfair advertises a 100-night free trial on all mattresses | |
| Whole Foods Market | 30 days | Alcohol: subject to state and local rules; Only items bought at Whole Foods Market or wholefoodsmarket.com | |
| Woot | 30 days | Items sent by specialty freight carriers: flat $50 return fee; Not returnable: food and perishables, hazardous materials (unless damaged or defective), Bags of Crap +2 more | |
| Zales | 30 days | Jewelry exchanges: 60 days, in stores; Not returnable: special-order watches, custom designs, engraved or altered jewelry, gift cards +1 more | |
| Zara | 30 days | Large HOME items: contact Zara to arrange a home pickup; Online orders paid at a store register: return in a store | |
| Zenni Optical | 30 days | Refund to your card: 14 days from delivery; days 15 to 30: store credit only; Accessories: unused and in original condition only +1 more | |
| Zumiez | 30 days | After 30 days: gift card; after 90 days: gift card at the current or lowest promo price; Clearance (prices ending in .96, .97 or .98): no returns or exchanges +1 more | |
| lululemon | 30 days | We Made Too Much (sale) items: final sale unless you are a lululemon member; Gift cards and customized products: final sale +2 more | |
| ASOS | 28 days | Final Sale items: not returnable except in exceptional circumstances; Guest checkout returns: $4.95 fee deducted from the refund +1 more | |
| Francesca's | 21 days | After 21 days: merchandise credit only; Boutique purchases: boutiques only; special orders cannot be mailed back +1 more | |
| PrettyLittleThing | 21 days | Pierced jewelry once opened; Underwear, swimwear and face masks: hygiene seal and tags intact +2 more | |
| Best Buy | 15 days | My Best Buy Plus and Total members: 60 days on most products (not Marketplace products); Activatable devices (phones, cellular tablets, hotspots, cellular wearables): 14 days for everyone; Verizon devices 30 days +5 more | |
| GameStop | 15 days | Special or collector's editions: 7 days; Pre-owned products: 7 days for a full refund +4 more | |
| Google Store | 15 days | Thermostats and Verizon contract phones: 30 days; AT&T contract phones: 14 days; SIM cards and non-taxed items: not returnable +1 more | |
| Samsung | 15 days | Restocking fees: 15% on home appliances; 5% on most phones, tablets, watches, earbuds, laptops and TVs; none on Galaxy S and A series phones; Damaged or defective items: report within 5 days of delivery +1 more | |
| AT&T | 14 days | Restocking fee up to $55 at AT&T stores (unopened Apple devices exempt); Business Corporate Responsibility Users: 30 days +1 more | |
| Apple | 14 days | Apple Gift Cards: not returnable; ZEISS prescription optical inserts: return through your Order Listing page or 1-800-MY-APPLE within 14 days, not to a store +2 more | |
| Arhaus | 14 days | Decor, bedding, lighting and other non-furniture: 30 days; mattresses: 60 days (10% restocking); Custom special orders: no returns +2 more | |
| Cider | 14 days | Second and later returns on the same order: you pay the shipping | |
| Nisolo | 14 days | Final sale items; International: you pay return shipping | |
| Steam | 14 days, under 2 hours played | Must also have under 2 hours of playtime; Subscriptions: 48 hours after purchase or renewal +3 more | |
| StockX | 14 days | Only items labeled "14 Day Return" on the product page and in your Buying History qualify; eligibility depends on the product and size; Listings and Live Marketplace purchases: no 14-day return (problems go through the Buyer Promise, claim within 14 days of receipt) +1 more | |
| Swarovski | 14 days | Swarovski Created Diamonds: 30 days, with the IGI certificate; Not returnable: personalized, engraved, adjusted or made-to-order items, gift cards +1 more | |
| T-Mobile | 14 days | Online and phone orders: 20 days from shipping; Restocking fee: $75 (devices $600 or more), $50 ($300 to $599), $25 (under $300) +2 more | |
| Windsor | 14 days | Final sale: anything discounted more than 30%; Always final sale: fashion tape, adhesive bras and panties, pasties, earrings, cosmetics and lingerie +1 more | |
| CarMax | 10 days | The car must be in the same condition as when you bought it | |
| Carvana | 7 days | Carvana publishes limits on its 7-day money back guarantee in a separate help article | |
| Living Spaces | 7 days | Furniture: 10% restocking fee (none on rugs, lamps, wall art, artificial plants, pillows and tabletop items); Not returnable: custom special orders, as-is items, mattresses, box springs, pillows and bedding, cribs, robotic massage chairs +2 more | |
| Oh Polly | 7 days for refunds | Exchanges: 14 days; store credit: 28 days; Sale items: store credit or exchange only +2 more | |
| Schnucks | 7 days | Receipt required for returns of $10 or more; Not accepted: overbuying, some seasonal items, WIC items (except formula), gift cards +1 more | |
| Rooms To Go | 48 hours (online) | Showroom purchases: no refunds once delivered; Express and next-day delivery orders: no refund or cancellation +1 more | |
| ALDI | Satisfaction guarantee | Not covered by the guarantee: non-food ALDI Finds, alcohol, national brands and non-quality issues | |
| AutoZone | Not stated | Gift cards: all sales final; Cores: return to a store with the receipt, or ship with the Product and Core Return Form after draining all fluids | |
| Costco | No fixed deadline (most items) | 90 days from receipt: TVs, projectors, major appliances, computers, tablets, smart wearables, cameras, drones, camcorders, MP3 players and cell phones (phone details vary by carrier contract); 90 days: recreational carts ordered online +4 more | |
| Discount Tire | No set time limit | Discount Tire says there may be times it cannot accept a return; Custom-ordered products may carry a restocking fee | |
| Etsy | Set by each seller | Each seller sets its own return, exchange and cancellation policy; Not covered by Purchase Protection: delays from events outside the seller's control, or from refusing customs charges | |
| Famous Footwear | No fixed deadline stated | Mail returns: $9.95 return processing fee taken from the refund; Points earned on returned items are deducted from your Rewards account | |
| Grailed | Only if misdescribed | Accurately described items: the seller does not have to accept a return | |
| Lush | No time limit stated | Shipped returns: only with prior authorization from Customer Care; PayPal purchases: through Customer Care, not in stores +2 more | |
| Mercari | Report problems within 72 hours | Fit, change of mind and minor flaws: generally not accepted; Swimwear, lingerie and undergarments; opened sealed items | |
| Nordstrom | No fixed deadline | Special-occasion dresses and some designer items: return in the condition received with all tags attached; Car seats and bases: only in the original unopened box +4 more | |
| Poshmark | Report problems within 3 days | Item does not fit or is not your style: not returnable under Posh Protect; Trades and deals done off the Poshmark platform: not covered +1 more | |
| Publix | No time limit stated | Publix may limit refunds for misuse | |
| REI | 1 year for members | ||
| Raymour & Flanigan | No returns after delivery | Free Shipping products: request within 72 hours, new in original packaging, 15% restocking fee; Special orders: changes after 3 days lose the 20% deposit +1 more | |
| Safeway | Online orders: report in 7 days | Baby formula, alcohol and tobacco: no returns or refunds; Substituted items: ask for a refund within 48 hours +1 more | |
| Sam's Club | Any time (most items) | 90 days: electronics and major appliances; 30 days: commercial heavy equipment and motorsports items +4 more | |
| Sprouts Farmers Market | No time limit stated | No-receipt returns need an ID and are limited; Alcohol refunds: store manager's decision | |
| Staples | Any time (most office supplies) | Technology and furniture: 14 days (furniture disassembled; custom furniture only if defective); Ink and toner: unopened and unexpired at any time; opened or expired cannot be refunded +3 more | |
| Wegmans | No time limit stated | Refunds over $25 need a Shoppers Club account and a valid driver's license; Alcohol rules vary by region; most need a receipt +1 more | |
| WinCo Foods | No time limit stated | Returns over $10, or bought at another store, may need manager approval; Alcohol, tobacco and overbuying: manager's discretion +1 more | |
| eBay | Set by each seller | Seller return windows vary; some sellers accept no returns; Item not as described: request within 30 days of delivery or the seller's window if longer (3 days if the seller takes no returns, for some categories) +1 more | |
| maurices | Any time with receipt | evsie items: final sale; Panties with the tag removed and swimsuits with the liner removed +2 more |
What usually gets a shorter window
Across these stores, the items most often carved out of the standard window are electronics and phones (14 to 30 days at Walmart, Target and Best Buy), opened or final-sale items, and marketplace or third-party seller purchases, which follow the seller’s own policy. Check the exceptions before you buy anything expensive.
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Frequently asked questions
Which store has the longest return policy?
Of the stores we track, evo at 366 days. Nordstrom has no fixed deadline and handles returns case by case.
Which store has the shortest return window?
Rooms To Go, at 2 days for most products.
How long is a typical return window?
30 days is the median for the stores we track with a fixed window. Many big-box stores give 90.