Quick answer: most items can be returned to Chewy within 365 days. 2 exceptions below can shorten or change that.
Free shipping: Not listed · Returns: 365 days
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We read Chewy's policy pages ourselves and last checked them on November 14, 2026. Every rule below links to its source.
Chewy return policy at a glance
| What you bought | Return rule |
|---|---|
| Most items | 365 days |
| Used or expired products | Not accepted |
| Items bought with a promo discount | Refunded at the amount you paid after the discount |
How returns work at Chewy
- Chewy accepts returns within 365 days of purchase for a full refund, and pays the return shipping.
- Products should be unused, not expired, in the condition you received them and in the original box or packaging.
- To request a return or replacement, chat with Chewy, send a message with your order number, or call 1-800-672-4399.
Can you return to Chewy without a receipt?
Chewy's return policy pages we checked do not spell out a no-receipt rule. Keep your receipt or order email, and ask at the store before you count on a refund. Compare other stores in our no-receipt returns guide.
Free shipping at Chewy
We could not confirm Chewy's free shipping rules on its own pages, so we have left them out rather than guess. Compare the stores we could check on our free shipping minimums page.
How Chewy compares
Chewy's standard 365-day window is longer than most: only 1 of the 252 stores we track with a fixed window gives you more time. See every store side by side in our return window comparison.
Other pets stores:
- PetSmart return policy: 60 days, shipping not listed
- Petco return policy: 60 days, shipping not listed
Sources
We took every rule on this page from Chewy's own website and checked it on November 14, 2026. Policies change, sometimes without notice, so confirm on Chewy's site before you rely on a deadline.
- https://www.chewy.com/app/content/return-policy
- https://cms.chewy.com/cms/help/customer/return.html
- https://www.chewy.com/app/content/faq
Spotted a change? Tell us and we will recheck it. Past changes are in our policy change log.
Quick answers
How many days do you have to return something to Chewy?
365 days for most items. Exceptions include: Used or expired products: not accepted; Items bought with a promo discount: refunded at the amount you paid after the discount.
Can you return to Chewy without a receipt?
Chewy's policy pages we checked do not spell out a no-receipt rule. Ask at the store first.
Does Chewy extend returns for the holidays?
The Chewy policy pages we checked on November 14, 2026 do not mention an extended holiday return window.
