Compare · Checked October 13, 2026
Kohl's vs Macy's return policy
Return windows, free shipping, price match, mail return fees and holiday rules at Kohl's and Macy's, side by side, from each store’s own policy.
The short answer
- Kohl's gives you longer to return most items: 90 days versus 30.
- Kohl's publishes a price match or adjustment policy; we have not found one for Macy's.
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Kohl's vs Macy's side by side
| Kohl's | Macy's | |
|---|---|---|
| Return window | 90 days | 30 days |
| Free shipping | Free at $49 | Free at $49 |
| Price match | Own prices only | Not stated |
| Mail return fee | No fee listed | No fee listed |
| Holiday returns | Purchases made October 4 through December 30, 2026 can be returned through January 31, 2027 (Sephora at Kohl’s purchases from October 30). | Holiday purchases made from October 5, 2026 can be returned until January 31, 2027. |
| No receipt | Most items can be returned with or without a receipt: Kohl’s can look up the purchase by order number, Kohl’s Rewards account, card or the app return barcode. | Without a receipt, Macy’s can look up the purchase with the card you paid with, the return label, packing slip, order email or registry number. |
| Good to know | Online orders can be returned in store or by mail. | Store returns are always free. |
| Shop | Shop at Kohl's | Shop at Macy's |
Kohl's exceptions
- Kohl's Card purchases: 120 days
- Premium electronics and watches: 30 days, in original packaging
- Mattresses: 30 days
- Sephora at Kohl’s: 30 days, new or gently used (no returns without a receipt)
- Baby Registry items: up to 365 days with a gift or original receipt
- Not returnable: beverages, opened breast pumps and accessories, trading cards, and blind box items
Full details, sources and the date we checked: Kohl's return policy.
Macy's exceptions
- Free returns do not cover gift cards, food, gourmet gifts, Beauty Boxes, lamps, wall art, mirrors, furniture, mattresses, Last Act merchandise and area rugs
- International orders: no free returns
Full details, sources and the date we checked: Macy's return policy.
Frequently asked questions
Which has the better return policy, Kohl's or Macy's?
Kohl's gives you longer to return most items: 90 days versus 30. Kohl's publishes a price match or adjustment policy; we have not found one for Macy's. The right choice depends on what you are buying; check the exceptions for your item.
Can I return a Kohl's item to Macy's?
No. Each store only takes back what it sold. Return the item to the store you bought it from.
Both stores’ rules come from their own policy pages, checked October 13, 2026. Sources are on each store page.