Quick answer: most items can be returned to Macy's within 30 days. 2 exceptions below can shorten or change that.
Free shipping: Free at $49 · Returns: 30 days
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We read Macy's's policy pages ourselves and last checked them on October 13, 2026. Every rule below links to its source.
Macy's return policy at a glance
| What you bought | Return rule |
|---|---|
| Most items | 30 days |
| Free returns do not cover gift cards, food, gourmet gifts, Beauty Boxes, lamps, wall art, mirrors, furniture, mattresses, Last Act merchandise and area rugs | See below |
| International orders | No free returns |
How returns work at Macy's
- Most returns are accepted by mail and in stores within 30 days of purchase, in original condition with tags.
- Store returns are always free. Star Rewards members get free return shipping; others have $9.99 (plus tax) taken out of the refund for mail returns.
- Without a receipt, Macy’s can look up the purchase with the card you paid with, the return label, packing slip, order email or registry number.
- Shipping and delivery fees are not refunded.
Can you return to Macy's without a receipt?
Without a receipt, Macy’s can look up the purchase with the card you paid with, the return label, packing slip, order email or registry number.
See how other stores handle it in our no-receipt returns guide.
Macy's holiday return policy
Holiday purchases made from October 5, 2026 can be returned until January 31, 2027.
All extended holiday windows we track are on one page: holiday return policies 2026.
Free shipping at Macy's
Free shipping on orders of $49 or more within the contiguous U.S. Star Rewards members can qualify with less.
- Platinum and Gold Star Rewards: no minimum when paying with a Macy’s Card.
- Silver: $25 minimum with a Macy’s Card.
- Bronze members: $39 minimum (with another payment method).
More detail, including how much you need to add to your cart: Macy's free shipping.
Member perks
Star Rewards (free to join): free mail returns and a lower free-shipping threshold ($39 Bronze; $25 Silver or no minimum Gold and Platinum with a Macy’s Card).
How Macy's compares
Macy's's standard 30-day window is right at the middle of the 229 stores we track with a fixed window (the median is 30 days). See every store side by side in our return window comparison.
Other department & big box stores:
- Walmart return policy: 90 days, shipping free at $35
- Target return policy: 90 days, shipping free at $35
- Kohl's return policy: 90 days, shipping free at $49
- Nordstrom return policy: No fixed deadline, shipping free, no minimum listed
Sources
We took every rule on this page from Macy's's own website and checked it on October 13, 2026. Policies change, sometimes without notice, so confirm on Macy's's site before you rely on a deadline.
- https://customerservice-macys.com/articles/what-is-macys-return-policy
- https://www.macys.com/s/free-shipping/
Spotted a change? Tell us and we will recheck it. Past changes are in our policy change log.
Frequently asked questions
How many days do you have to return something to Macy's?
30 days for most items. Exceptions include: Free returns do not cover gift cards, food, gourmet gifts, Beauty Boxes, lamps, wall art, mirrors, furniture, mattresses, Last Act merchandise and area rugs; International orders: no free returns.
Can you return to Macy's without a receipt?
Without a receipt, Macy’s can look up the purchase with the card you paid with, the return label, packing slip, order email or registry number.
Does Macy's have free shipping?
Free shipping on orders of $49 or more within the contiguous U.S. Star Rewards members can qualify with less.
Does Macy's extend returns for the holidays?
Holiday purchases made from October 5, 2026 can be returned until January 31, 2027.
