Quick answer: most items can be returned to Floor & Decor within 90 days. 4 exceptions below can shorten or change that.
Free shipping: Not listed · Returns: 90 days
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We read Floor & Decor's policy pages ourselves and last checked them on October 13, 2026. Every rule below links to its source.
Floor & Decor return policy at a glance
| What you bought | Return rule |
|---|---|
| Most items | 90 days |
| Installed products | Not returnable |
| Items must be unopened, in full original quantity (tile by the box) | See below |
| Custom orders (countertops, stair parts, cabinets) | Not refundable; damaged or defective items exchanged |
| Shipped special orders | You pay shipping both ways |
How returns work at Floor & Decor
- Return to any Floor & Decor store within 90 days of purchase with the receipt, undamaged and resalable, for a refund to the original payment method.
- After 90 days or without a receipt: merchandise credit at the last lowest price, at Floor & Decor's discretion, with photo ID.
- Cash or check returns over $500 are refunded by mailed check.
Can you return to Floor & Decor without a receipt?
Return to any Floor & Decor store within 90 days of purchase with the receipt, undamaged and resalable, for a refund to the original payment method.
See how other stores handle it in our no-receipt returns guide.
Free shipping at Floor & Decor
We could not confirm Floor & Decor's free shipping rules on its own pages, so we have left them out rather than guess. Compare the stores we could check on our free shipping minimums page.
How Floor & Decor compares
Floor & Decor's standard 90-day window is longer than most: only 15 of the 229 stores we track with a fixed window give you more time. See every store side by side in our return window comparison.
Other home improvement stores:
- Lowe's return policy: 90 days, shipping free at $25
- Harbor Freight return policy: 90 days, shipping not listed
- Tractor Supply return policy: 30 days, shipping not listed
- Ace Hardware return policy: 30 days, shipping not listed
Sources
We took every rule on this page from Floor & Decor's own website and checked it on October 13, 2026. Policies change, sometimes without notice, so confirm on Floor & Decor's site before you rely on a deadline.
Spotted a change? Tell us and we will recheck it. Past changes are in our policy change log.
Frequently asked questions
How many days do you have to return something to Floor & Decor?
90 days for most items. Exceptions include: Installed products: not returnable; Items must be unopened, in full original quantity (tile by the box); Custom orders (countertops, stair parts, cabinets): not refundable; damaged or defective items exchanged.
Can you return to Floor & Decor without a receipt?
Return to any Floor & Decor store within 90 days of purchase with the receipt, undamaged and resalable, for a refund to the original payment method.
Does Floor & Decor extend returns for the holidays?
The Floor & Decor policy pages we checked on October 13, 2026 do not mention an extended holiday return window.
