Quick answer: Lush will exchange any product or gift you are not satisfied with, for whatever reason; its policy page does not state a time limit. 4 exceptions below can shorten or change that.
Free shipping: Not listed · Returns: No time limit stated
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We read Lush's policy pages ourselves and last checked them on October 13, 2026. Every rule below links to its source.
Lush return policy at a glance
| What you bought | Return rule |
|---|---|
| Most items | No time limit stated |
| Shipped returns | Only with prior authorization from Customer Care |
| PayPal purchases | Through Customer Care, not in stores |
| Afterpay purchases | U.S. shops only, with receipt and Afterpay card |
| Without a receipt | Exchange only |
How returns work at Lush
- Lush will exchange any product or gift you are not satisfied with, for whatever reason; its policy page does not state a time limit.
- Purchases from stores, online, by phone or pickup can be returned with a receipt at a Lush shop. In-store refunds go to the original payment method.
- Refunds and exchanges do not cover the cost of return shipping.
Can you return to Lush without a receipt?
Purchases from stores, online, by phone or pickup can be returned with a receipt at a Lush shop. In-store refunds go to the original payment method.
See how other stores handle it in our no-receipt returns guide.
Free shipping at Lush
We could not confirm Lush's free shipping rules on its own pages, so we have left them out rather than guess. Compare the stores we could check on our free shipping minimums page.
How Lush compares
Other beauty stores:
- Sephora return policy: 30 days, shipping free for beauty insider members; $50 for guests
- Ulta Beauty return policy: 30 days, shipping no set free-shipping minimum
- Bath & Body Works return policy: 90 days, shipping free at $50
- Sally Beauty return policy: 60 days, shipping not listed
Sources
We took every rule on this page from Lush's own website and checked it on October 13, 2026. Policies change, sometimes without notice, so confirm on Lush's site before you rely on a deadline.
Spotted a change? Tell us and we will recheck it. Past changes are in our policy change log.
Frequently asked questions
How long do you have to return something to Lush?
Lush will exchange any product or gift you are not satisfied with, for whatever reason; its policy page does not state a time limit.
Can you return to Lush without a receipt?
Purchases from stores, online, by phone or pickup can be returned with a receipt at a Lush shop. In-store refunds go to the original payment method.
Does Lush extend returns for the holidays?
The Lush policy pages we checked on October 13, 2026 do not mention an extended holiday return window.
