Quick answer: most items can be returned to Marshalls within 40 days. 6 exceptions below can shorten or change that.
Free shipping: Free at $89 with a promo code · Returns: 40 days
We may earn a commission if you buy through this link. It never changes what we report. How we make money.
We read Marshalls's policy pages ourselves and last checked them on October 13, 2026. Every rule below links to its source.
Marshalls return policy at a glance
| What you bought | Return rule |
|---|---|
| Most items | 40 days |
| Final sale items and any item flagged in the shipping confirmation email | See below |
| Used, worn or unsellable items | See below |
| Opened beauty items | See below |
| Gift cards | See below |
| Not returnable in store (mail only) | Items over $1,000, handbags and footwear over $499.99, long occasion gowns, luggage sets |
| Store purchases cannot be returned online, and online orders cannot go to sister stores | See below |
How returns work at Marshalls
- Online orders can be returned within 40 days of the order date, free in a Marshalls store or by mail.
- Mail returns must reach the warehouse within 40 days. A $11.99 return shipping and handling fee is taken from the refund for each package, so combine items into one box.
- With a receipt (packing slip or shipping email) within 40 days you get your money back; after 40 days, with a gift receipt or without a receipt, you get merchandise credit.
- Returns without a receipt need a government photo ID, name, address and signature.
- Mail refunds take 10 to 14 business days after the return arrives; in-store refunds are immediate. PayPal purchases returned in store get merchandise credit.
- No exchanges on online orders. Shipping costs are not refunded.
- This policy covers online orders; marshalls.com purchases cannot be returned at T.J.Maxx or other TJX stores.
Can you return to Marshalls without a receipt?
With a receipt (packing slip or shipping email) within 40 days you get your money back; after 40 days, with a gift receipt or without a receipt, you get merchandise credit.
See how other stores handle it in our no-receipt returns guide.
Marshalls holiday return policy
Online purchases made from October 4 to December 24, 2026 can be returned through February 4, 2027. Gift returns with a receipt get store credit.
All extended holiday windows we track are on one page: holiday return policies 2026.
Free shipping at Marshalls
When we checked, the site banner offered free shipping on orders of $89 or more with code SHIP89. That is a promotion, so check the current offer.
- Oversized items can carry a shipping surcharge, and shipping charges are not refundable.
More detail, including how much you need to add to your cart: Marshalls free shipping.
How Marshalls compares
Marshalls's standard 40-day window is longer than most: only 83 of the 229 stores we track with a fixed window give you more time. See every store side by side in our return window comparison.
Other off-price stores:
- Nordstrom Rack return policy: 40 days, shipping free at $89
- Burlington return policy: 30 days, shipping not listed
- HomeGoods return policy: 30 days, shipping not listed
- T.J.Maxx return policy: 40 days, shipping free at $89 with a promo code
Sources
We took every rule on this page from Marshalls's own website and checked it on October 13, 2026. Policies change, sometimes without notice, so confirm on Marshalls's site before you rely on a deadline.
Spotted a change? Tell us and we will recheck it. Past changes are in our policy change log.
Frequently asked questions
How many days do you have to return something to Marshalls?
40 days for most items. Exceptions include: Final sale items and any item flagged in the shipping confirmation email; Used, worn or unsellable items; Opened beauty items.
Can you return to Marshalls without a receipt?
With a receipt (packing slip or shipping email) within 40 days you get your money back; after 40 days, with a gift receipt or without a receipt, you get merchandise credit.
Does Marshalls have free shipping?
When we checked, the site banner offered free shipping on orders of $89 or more with code SHIP89. That is a promotion, so check the current offer.
Does Marshalls extend returns for the holidays?
Online purchases made from October 4 to December 24, 2026 can be returned through February 4, 2027. Gift returns with a receipt get store credit.
