Quick answer: most items can be returned to T-Mobile within 14 days. 4 exceptions below can shorten or change that.
Free shipping: Not listed · Returns: 14 days
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We read T-Mobile's policy pages ourselves and last checked them on October 13, 2026. Every rule below links to its source.
T-Mobile return policy at a glance
| What you bought | Return rule |
|---|---|
| Most items | 14 days |
| Online and phone orders | 20 days from shipping |
| Restocking fee | $75 (devices $600 or more), $50 ($300 to $599), $25 (under $300) |
| Prepaid services, e-coupons and gift cards | Non-refundable |
| Hawaii and Puerto Rico have their own policies; Costco purchases get 90 days | See below |
How returns work at T-Mobile
- Devices bought in a T-Mobile store can be returned within 14 days, complete, undamaged and working.
- Refunds are reduced by rebates, taxes, fees and shipping, and you owe service charges up to cancellation.
Can you return to T-Mobile without a receipt?
T-Mobile's return policy pages we checked do not spell out a no-receipt rule. Keep your receipt or order email, and ask at the store before you count on a refund. Compare other stores in our no-receipt returns guide.
Free shipping at T-Mobile
We could not confirm T-Mobile's free shipping rules on its own pages, so we have left them out rather than guess. Compare the stores we could check on our free shipping minimums page.
How T-Mobile compares
T-Mobile's standard 14-day window is shorter than most: 213 of the 229 stores we track with a fixed window give you longer. See every store side by side in our return window comparison.
Other wireless carriers stores:
- Verizon return policy: 30 days, shipping not listed
- AT&T return policy: 14 days, shipping not listed
Sources
We took every rule on this page from T-Mobile's own website and checked it on October 13, 2026. Policies change, sometimes without notice, so confirm on T-Mobile's site before you rely on a deadline.
Spotted a change? Tell us and we will recheck it. Past changes are in our policy change log.
Frequently asked questions
How many days do you have to return something to T-Mobile?
14 days for most items. Exceptions include: Online and phone orders: 20 days from shipping; Restocking fee: $75 (devices $600 or more), $50 ($300 to $599), $25 (under $300); Prepaid services, e-coupons and gift cards: non-refundable.
Can you return to T-Mobile without a receipt?
T-Mobile's policy pages we checked do not spell out a no-receipt rule. Ask at the store first.
Does T-Mobile extend returns for the holidays?
The T-Mobile policy pages we checked on October 13, 2026 do not mention an extended holiday return window.
