Quick answer: most items can be returned to ASOS within 28 days. 3 exceptions below can shorten or change that.
Free shipping: Not listed · Returns: 28 days
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We read ASOS's policy pages ourselves and last checked them on October 13, 2026. Every rule below links to its source.
ASOS return policy at a glance
| What you bought | Return rule |
|---|---|
| Most items | 28 days |
| Final Sale items | Not returnable except in exceptional circumstances |
| Guest checkout returns | $4.95 fee deducted from the refund |
| Frequent returners (Return Rate of 70% or more with 3+ orders) | $4.95 per returned parcel may be deducted unless you keep more than $50 of the order |
How returns work at ASOS
- Return within 28 days of delivery (for split orders, from the day the last parcel arrives). Items must be in original condition with tags.
- Account holders: start the return in My Account > My Orders, then drop it off with a QR code or label (UPS in the U.S.).
- Returns are free for account holders on qualifying orders, but under ASOS's Fair Use Policy a $4.95 fee may be deducted, and sales tax may apply depending on your state.
- ASOS does not do exchanges; accepted returns are refunded. Processing takes up to 14 days after you send it, then up to 10 business days for the refund to reach you.
- Faulty or wrong items can be returned free.
Can you return to ASOS without a receipt?
ASOS's return policy pages we checked do not spell out a no-receipt rule. Keep your receipt or order email, and ask at the store before you count on a refund. Compare other stores in our no-receipt returns guide.
Free shipping at ASOS
We could not confirm ASOS's free shipping rules on its own pages, so we have left them out rather than guess. Compare the stores we could check on our free shipping minimums page.
Member perks
ASOS Premier: frequent returners (70%+ Return Rate) cannot buy or renew it.
How ASOS compares
ASOS's standard 28-day window is shorter than most: 206 of the 229 stores we track with a fixed window give you longer. See every store side by side in our return window comparison.
Other clothing & shoes stores:
- Old Navy return policy: 30 days, shipping free at $50
- Gap return policy: 30 days, shipping free at $50
- lululemon return policy: 30 days, shipping not listed
- Nike return policy: 60 days, shipping free at $50
Sources
We took every rule on this page from ASOS's own website and checked it on October 13, 2026. Policies change, sometimes without notice, so confirm on ASOS's site before you rely on a deadline.
- https://www.asos.com/us/customer-care/returns-refunds/how-do-i-return-something-to-you-from-the-us/
- https://www.asos.com/us/customer-care/returns-refunds/what-is-your-fair-use-policy/
Spotted a change? Tell us and we will recheck it. Past changes are in our policy change log.
Frequently asked questions
How many days do you have to return something to ASOS?
28 days for most items. Exceptions include: Final Sale items: not returnable except in exceptional circumstances; Guest checkout returns: $4.95 fee deducted from the refund; Frequent returners (Return Rate of 70% or more with 3+ orders): $4.95 per returned parcel may be deducted unless you keep more than $50 of the order.
Can you return to ASOS without a receipt?
ASOS's policy pages we checked do not spell out a no-receipt rule. Ask at the store first.
Does ASOS extend returns for the holidays?
The ASOS policy pages we checked on October 13, 2026 do not mention an extended holiday return window.
