Quick answer: most items can be returned to H&M within 30 days. 2 exceptions below can shorten or change that.
Free shipping: Not listed · Returns: 30 days
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We read H&M's policy pages ourselves and last checked them on October 13, 2026. Every rule below links to its source.
H&M return policy at a glance
| What you bought | Return rule |
|---|---|
| Most items | 30 days |
| Some restricted items cannot be returned (H&M links to a separate list) | See below |
| Stores in Puerto Rico do not take online returns | See below |
How returns work at H&M
- You have 30 days to return; after that, H&M does not accept returns in stores or online.
- Store returns are free at any U.S. H&M store: bring the receipt, with tags still attached.
- Mail returns of online orders must be postmarked within 30 days of delivery, and a flat $5.99 fee is taken from the refund.
- Refunds go to the original payment method. Shipping charges are not refunded.
Can you return to H&M without a receipt?
Store returns are free at any U.S. H&M store: bring the receipt, with tags still attached.
See how other stores handle it in our no-receipt returns guide.
Free shipping at H&M
We could not confirm H&M's free shipping rules on its own pages, so we have left them out rather than guess. Compare the stores we could check on our free shipping minimums page.
How H&M compares
H&M's standard 30-day window is right at the middle of the 229 stores we track with a fixed window (the median is 30 days). See every store side by side in our return window comparison.
Other clothing & shoes stores:
- Old Navy return policy: 30 days, shipping free at $50
- Gap return policy: 30 days, shipping free at $50
- lululemon return policy: 30 days, shipping not listed
- Nike return policy: 60 days, shipping free at $50
Sources
We took every rule on this page from H&M's own website and checked it on October 13, 2026. Policies change, sometimes without notice, so confirm on H&M's site before you rely on a deadline.
Spotted a change? Tell us and we will recheck it. Past changes are in our policy change log.
Frequently asked questions
How many days do you have to return something to H&M?
30 days for most items. Exceptions include: Some restricted items cannot be returned (H&M links to a separate list); Stores in Puerto Rico do not take online returns.
Can you return to H&M without a receipt?
Store returns are free at any U.S. H&M store: bring the receipt, with tags still attached.
Does H&M extend returns for the holidays?
The H&M policy pages we checked on October 13, 2026 do not mention an extended holiday return window.
