Quick answer: most items can be returned to PrettyLittleThing within 21 days. 4 exceptions below can shorten or change that.
Free shipping: Not listed · Returns: 21 days
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We read PrettyLittleThing's policy pages ourselves and last checked them on October 13, 2026. Every rule below links to its source.
PrettyLittleThing return policy at a glance
| What you bought | Return rule |
|---|---|
| Most items | 21 days |
| Pierced jewelry once opened | See below |
| Underwear, swimwear and face masks | Hygiene seal and tags intact |
| Opened beauty products and accessories | See below |
| Shoes worn outside | See below |
How returns work at PrettyLittleThing
- Send items back within 21 days of receiving them, unworn and unwashed with tags and packaging.
- Returns cost $14.99 per parcel, taken from the refund.
- Choose store credit instead and get 10% extra (not on orders paid with credit or gift cards).
Can you return to PrettyLittleThing without a receipt?
PrettyLittleThing's return policy pages we checked do not spell out a no-receipt rule. Keep your receipt or order email, and ask at the store before you count on a refund. Compare other stores in our no-receipt returns guide.
Free shipping at PrettyLittleThing
We could not confirm PrettyLittleThing's free shipping rules on its own pages, so we have left them out rather than guess. Compare the stores we could check on our free shipping minimums page.
How PrettyLittleThing compares
PrettyLittleThing's standard 21-day window is shorter than most: 207 of the 229 stores we track with a fixed window give you longer. See every store side by side in our return window comparison.
Other clothing & shoes stores:
- Old Navy return policy: 30 days, shipping free at $50
- Gap return policy: 30 days, shipping free at $50
- lululemon return policy: 30 days, shipping not listed
- Nike return policy: 60 days, shipping free at $50
Sources
We took every rule on this page from PrettyLittleThing's own website and checked it on October 13, 2026. Policies change, sometimes without notice, so confirm on PrettyLittleThing's site before you rely on a deadline.
Spotted a change? Tell us and we will recheck it. Past changes are in our policy change log.
Frequently asked questions
How many days do you have to return something to PrettyLittleThing?
21 days for most items. Exceptions include: Pierced jewelry once opened; Underwear, swimwear and face masks: hygiene seal and tags intact; Opened beauty products and accessories.
Can you return to PrettyLittleThing without a receipt?
PrettyLittleThing's policy pages we checked do not spell out a no-receipt rule. Ask at the store first.
Does PrettyLittleThing extend returns for the holidays?
The PrettyLittleThing policy pages we checked on October 13, 2026 do not mention an extended holiday return window.
