T-Mobile · Checked October 13, 2026
T-Mobile phone return policy (2026)
14 days in store, 20 days from shipping online; restocking fee $25 to $75. Here are the details, exceptions and how other stores compare, from T-Mobile’s own policy.
Quick answer: 14 days in store, 20 days from shipping online; restocking fee $25 to $75.
For everything else, T-Mobile’s standard window is 14 days.
Free shipping: Not listed · Returns: 14 days
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Other T-Mobile rules to know
- Online and phone orders: 20 days from shipping
- Restocking fee: $75 (devices $600 or more), $50 ($300 to $599), $25 (under $300)
- Prepaid services, e-coupons and gift cards: non-refundable
- Hawaii and Puerto Rico have their own policies; Costco purchases get 90 days
- Devices bought in a T-Mobile store can be returned within 14 days, complete, undamaged and working.
- Refunds are reduced by rebates, taxes, fees and shipping, and you owe service charges up to cancellation.
How T-Mobile compares
| Store | Time to return | The rule | Shop |
|---|---|---|---|
| Costco | 90 days | Cell phones: 90 days from receipt (details vary by carrier contract) | Shop |
| Verizon | 30 days | 30 days; $50 restocking fee (not in Hawaii) | Shop |
| Samsung | 15 days | Phones: 15 days from delivery; 5% restocking on most phones (none on Galaxy S and A) | Shop |
| AT&T | 14 days | 14 days; restocking fee up to $55 in AT&T stores | Shop |
| Apple | 14 days | 14 days from when you receive it | Shop |
| Best Buy | 14 days | Phones and other activatable devices: 14 days (Verizon devices 30); $45 restocking fee if opened | Shop |
| Google Store | 14 days | AT&T contract phones: 14 days; Verizon contract phones: 30 days | Shop |
| Sam's Club | 14 days | Cell phones: 14 days | Shop |
| T-Mobile | 14 days | 14 days in store, 20 days from shipping online; restocking fee $25 to $75 | Shop |
| Target | 14 days | Mobile phones: 14 days; opened phones may cost up to $35 | Shop |
| Walmart | 14 days | Wireless phones bought in store: 14 days | Shop |
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Frequently asked questions
How long do I have to return cell phone to T-Mobile?
14 days in store, 20 days from shipping online; restocking fee $25 to $75.
Full policy, sources and the date we checked: T-Mobile return policy. Work out your last day with the return-by date calculator.