Verizon · Checked October 13, 2026
Verizon phone return policy (2026)
30 days; $50 restocking fee (not in Hawaii). Here are the details, exceptions and how other stores compare, from Verizon’s own policy.
Quick answer: 30 days; $50 restocking fee (not in Hawaii).
For everything else, Verizon’s standard window is 30 days.
Shop at Verizon
Free shipping: Not listed · Returns: 30 days
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Other Verizon rules to know
- Wireless devices: $50 restocking fee (not in Hawaii)
- One exchange only
- Gift cards: not returnable; opened software: exchange for the same item only
- Devices and accessories can be returned within 30 days of purchase, like new, in the original box with the receipt.
- Return within the 30 days to avoid an early termination fee.
- Boxes without the UPC have any mail-in rebate taken from the refund.
How Verizon compares
| Store | Time to return | The rule | Shop |
|---|---|---|---|
| Costco | 90 days | Cell phones: 90 days from receipt (details vary by carrier contract) | Shop |
| Verizon | 30 days | 30 days; $50 restocking fee (not in Hawaii) | Shop |
| Samsung | 15 days | Phones: 15 days from delivery; 5% restocking on most phones (none on Galaxy S and A) | Shop |
| AT&T | 14 days | 14 days; restocking fee up to $55 in AT&T stores | Shop |
| Apple | 14 days | 14 days from when you receive it | Shop |
| Best Buy | 14 days | Phones and other activatable devices: 14 days (Verizon devices 30); $45 restocking fee if opened | Shop |
| Google Store | 14 days | AT&T contract phones: 14 days; Verizon contract phones: 30 days | Shop |
| Sam's Club | 14 days | Cell phones: 14 days | Shop |
| T-Mobile | 14 days | 14 days in store, 20 days from shipping online; restocking fee $25 to $75 | Shop |
| Target | 14 days | Mobile phones: 14 days; opened phones may cost up to $35 | Shop |
| Walmart | 14 days | Wireless phones bought in store: 14 days | Shop |
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Frequently asked questions
How long do I have to return cell phone to Verizon?
30 days; $50 restocking fee (not in Hawaii).
Full policy, sources and the date we checked: Verizon return policy. Work out your last day with the return-by date calculator.