Quick answer: most items can be returned to DSW within 60 days. 2 exceptions below can shorten or change that.
Free shipping: Not listed · Returns: 60 days
We may earn a commission if you buy through this link. It never changes what we report. How we make money.
We read DSW's policy pages ourselves and last checked them on October 13, 2026. Every rule below links to its source.
DSW return policy at a glance
| What you bought | Return rule |
|---|---|
| Most items | 60 days |
| Items marked FINAL SALE | Not returnable |
| Worn or damaged shoes | Not accepted for a full refund |
How returns work at DSW
- DSW takes returns for any reason within 60 days of the original purchase date.
- Shoes must be unworn and undamaged, with the original receipt or packing slip, for a full refund.
- You can buy online and choose free in-store pickup; wait for the "Ready for Pick-Up" email before you go.
Can you return to DSW without a receipt?
Shoes must be unworn and undamaged, with the original receipt or packing slip, for a full refund.
See how other stores handle it in our no-receipt returns guide.
Free shipping at DSW
We could not confirm DSW's free shipping rules on its own pages, so we have left them out rather than guess. Compare the stores we could check on our free shipping minimums page.
Member perks
DSW VIP: 5% back in rewards and free shipping (conditions not listed on the store pages).
How DSW compares
DSW's standard 60-day window is longer than most: only 41 of the 229 stores we track with a fixed window give you more time. See every store side by side in our return window comparison.
Other clothing & shoes stores:
- Old Navy return policy: 30 days, shipping free at $50
- Gap return policy: 30 days, shipping free at $50
- lululemon return policy: 30 days, shipping not listed
- Nike return policy: 60 days, shipping free at $50
Sources
We took every rule on this page from DSW's own website and checked it on October 13, 2026. Policies change, sometimes without notice, so confirm on DSW's site before you rely on a deadline.
Spotted a change? Tell us and we will recheck it. Past changes are in our policy change log.
Frequently asked questions
How many days do you have to return something to DSW?
60 days for most items. Exceptions include: Items marked FINAL SALE: not returnable; Worn or damaged shoes: not accepted for a full refund.
Can you return to DSW without a receipt?
Shoes must be unworn and undamaged, with the original receipt or packing slip, for a full refund.
Does DSW extend returns for the holidays?
The DSW policy pages we checked on October 13, 2026 do not mention an extended holiday return window.
