Quick answer: most items can be returned to HP Store within 30 days. 2 exceptions below can shorten or change that.
Free shipping: Not listed · Returns: 30 days
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We read HP Store's policy pages ourselves and last checked them on October 13, 2026. Every rule below links to its source.
HP Store return policy at a glance
| What you bought | Return rule |
|---|---|
| Most items | 30 days |
| Not returnable | Software downloads, opened packaged software, large format printers (unless defective), gift cards, Instant Ink |
| Restocking fee up to 15% only for resale or noncompliant orders (none for personal use) | See below |
How returns work at HP Store
- Return within 30 days of delivery in as-new condition with original packaging and accessories.
- HP currently pays return shipping to its warehouse.
- Refunds go only to the original payment method.
Can you return to HP Store without a receipt?
HP Store's return policy pages we checked do not spell out a no-receipt rule. Keep your receipt or order email, and ask at the store before you count on a refund. Compare other stores in our no-receipt returns guide.
Free shipping at HP Store
We could not confirm HP Store's free shipping rules on its own pages, so we have left them out rather than guess. Compare the stores we could check on our free shipping minimums page.
How HP Store compares
HP Store's standard 30-day window is right at the middle of the 229 stores we track with a fixed window (the median is 30 days). See every store side by side in our return window comparison.
Other electronics stores:
- Best Buy return policy: 15 days, shipping free at $35
- Apple return policy: 14 days, shipping free, no minimum
- Newegg return policy: 30 days, shipping not listed
- Guitar Center return policy: 45 days, shipping not listed
Sources
We took every rule on this page from HP Store's own website and checked it on October 13, 2026. Policies change, sometimes without notice, so confirm on HP Store's site before you rely on a deadline.
Spotted a change? Tell us and we will recheck it. Past changes are in our policy change log.
Frequently asked questions
How many days do you have to return something to HP Store?
30 days for most items. Exceptions include: Not returnable: software downloads, opened packaged software, large format printers (unless defective), gift cards, Instant Ink; Restocking fee up to 15% only for resale or noncompliant orders (none for personal use).
Can you return to HP Store without a receipt?
HP Store's policy pages we checked do not spell out a no-receipt rule. Ask at the store first.
Does HP Store extend returns for the holidays?
The HP Store policy pages we checked on October 13, 2026 do not mention an extended holiday return window.
