Quick answer: most items can be returned to Microsoft Store within 60 days. 3 exceptions below can shorten or change that.
Free shipping: Not listed · Returns: 60 days
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We read Microsoft Store's policy pages ourselves and last checked them on October 13, 2026. Every rule below links to its source.
Microsoft Store return policy at a glance
| What you bought | Return rule |
|---|---|
| Most items | 60 days |
| Not returnable | ROG Xbox Ally, Surface Hub, HoloLens and Windows DevKit |
| Digital items (apps, games, subscriptions, movies, books) and digital or subscription cards | Not returnable unless the law requires |
| Up to 5 products per eligible purchase | See below |
How returns work at Microsoft Store
- Almost any physical product can be returned if you start within 60 days of receiving it, like new in original packaging with all parts.
- Return shipping is free with the prepaid label from Order history.
- Refunds usually reach the original payment method 3 to 5 business days after Microsoft confirms the return, or you can take Microsoft Store credit. Original shipping fees are generally not refunded.
Can you return to Microsoft Store without a receipt?
Microsoft Store's return policy pages we checked do not spell out a no-receipt rule. Keep your receipt or order email, and ask at the store before you count on a refund. Compare other stores in our no-receipt returns guide.
Microsoft Store holiday return policy
Eligible physical purchases made October 1 to December 2, 2026 can be returned through January 31, 2027.
All extended holiday windows we track are on one page: holiday return policies 2026.
Free shipping at Microsoft Store
We could not confirm Microsoft Store's free shipping rules on its own pages, so we have left them out rather than guess. Compare the stores we could check on our free shipping minimums page.
How Microsoft Store compares
Microsoft Store's standard 60-day window is longer than most: only 41 of the 229 stores we track with a fixed window give you more time. See every store side by side in our return window comparison.
Other electronics stores:
- Best Buy return policy: 15 days, shipping free at $35
- Apple return policy: 14 days, shipping free, no minimum
- Newegg return policy: 30 days, shipping not listed
- Guitar Center return policy: 45 days, shipping not listed
Sources
We took every rule on this page from Microsoft Store's own website and checked it on October 13, 2026. Policies change, sometimes without notice, so confirm on Microsoft Store's site before you rely on a deadline.
Spotted a change? Tell us and we will recheck it. Past changes are in our policy change log.
Frequently asked questions
How many days do you have to return something to Microsoft Store?
60 days for most items. Exceptions include: Not returnable: ROG Xbox Ally, Surface Hub, HoloLens and Windows DevKit; Digital items (apps, games, subscriptions, movies, books) and digital or subscription cards: not returnable unless the law requires; Up to 5 products per eligible purchase.
Can you return to Microsoft Store without a receipt?
Microsoft Store's policy pages we checked do not spell out a no-receipt rule. Ask at the store first.
Does Microsoft Store extend returns for the holidays?
Eligible physical purchases made October 1 to December 2, 2026 can be returned through January 31, 2027.
